Customer service at Happy Hybrid Hounds, specializing in designer dog collars, leashes, bowls, and accessories

dog withpen in her mouth

100% Satisfaction Guarantee

We expect that you’ll love our fun, high-quality products. If you’re not completely satisfied with your purchase, however, you can contact us to arrange for a return or exchange.

If you have any questions about our satisfaction guarantee, please contact us.

Returns & Exchanges

You may exchange or return an unused item in its original condition for any reason within 15 days of purchase. Please pack items properly for return as you are responsible for their safe shipment; we recommend the original packaging. Contact us for instructions and a Return Authorization Number. Please note that we cannot accept returns without a Return Authorization Number.

Once we receive the item, we will credit you the purchase price (less shipping costs) to the payment method you used to make the purchase. If you are returning an item because it is damaged or defective, we will also credit you back shipping costs.

If you have any questions about returns and exchanges, please contact us.


We ship UPS (except for a few very lightweight items, which we send via U.S. Postal Service). You have a choice of five delivery speeds, including:

  • UPS Ground (delivered in 1-5 business days)
  • UPS 3 Day Select (delivered in 3 business days by end of day)
  • UPS 2nd Day Air (delivered in 2 business days, typically by end of day)
  • UPS Next Day Air Saver (delivered next business day, typically by 3:00 p.m.)
  • UPS Next Day Air (delivered next business day, typically by 10:30 a.m.)

Your shipping cost is calculated by UPS based on the weight of the package, where it will be delivered, and the delivery speed you choose. You will have an opportunity to review shipping costs on our checkout page before completing your purchase.

At this time, we’re sorry that we cannot ship to addresses outside of the U.S. and cannot deliver to P.O. boxes.

If you have any questions about shipping, please contact us.


We accept all major credit cards (Visa, MasterCard, American Express, Discover) plus PayPal and Google Checkout.

Your payment method won’t be charged until your order ships.

If you have any questions about billing, please contact us.

Privacy Policy

We are committed to respecting and protecting our customers’ privacy. We will not rent, sell, or trade any personal information to any third party without your consent. We will only share your information with affiliated businesses and service providers to the extent it is necessary to process and fulfill your order, provide offers and information you have agreed to receive, and respond to your questions. In the event that our company is acquired by another company, our customer information would of course be part of the transferred assets, but still subject to a privacy policy that is at least comparable to this one.

If you have any questions about privacy, please contact us.

Made in the U.S.A.

We make every effort to manufacture our products in the U.S.A. In a few cases, we have been unable, after considerable time and effort, to identify local sources, so have turned to manufacturers outside the U.S. that meet our high quality standards. We welcome recommendations for or inquiries from U.S.-based manufacturers that could meet our future sourcing needs.

If you have any questions or suggestions about our products, please contact us.


Retailers, please browse our website to learn about our products, then contact us for wholesale pricing.